Please Don’t Say THAT to a Family, Say THIS Instead – PMDA

May 24, 2018 @ 6:00 pm – 8:00 pm
Cumberland Woods Village
700 Cumberland Woods Drive Allison Park 15101

Date and Fee
Thursday, May 24, 2018 / 6–8 P.M.
There is NO CHARGE for this program, however registration is required.

This meeting will include an update on long-term care professional issues as well as a presentation about the sharing of information by post-acute and long-term care providers.
All health-care staff in post-acute and long-term care settings are welcome to attend. Medical directors, physicians managing long-term care patients, advanced practice professionals, nursing staff, nursing home administrators and others are welcome. Non-PMDA members are always welcome.
„ Discuss the relationship between critical thinking skills and information sharing
„ Address the significance of facility culture and how it correlates with communication
„ Discuss customer service and specific ways to make it great
„ Identify what information should never be shared
„ Describe how to handle situations when the customer makes unreasonable demands
„ Offer strategies to build successful partnerships with families
„ Describe the elements of notification and how to incorporate emotion into
information sharing

Schedule / 6 –8 P.M.
6:00 Exhibits and Dinner
6:30 Welcome, PMDA Business Update, Announcements and Highlights
6:45 Please Don’t Say THAT to a Family, Say THIS Instead
7:45 Speaker Q&A, Wrap-up and Networking
8:00 Adjournment


Registration and Cancellation
Register Online at: http://bit.ly/a625918
The University reserves the right to cancel or postpone any course or activity because
of insufficient enrollment or other unforeseen circumstances.

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