700 Cumberland Woods Drive Allison Park 15101
Date and Fee
Thursday, May 24, 2018 / 6–8 P.M.
There is NO CHARGE for this program, however registration is required.
This meeting will include an update on long-term care professional issues as well as a presentation about the sharing of information by post-acute and long-term care providers.
All health-care staff in post-acute and long-term care settings are welcome to attend. Medical directors, physicians managing long-term care patients, advanced practice professionals, nursing staff, nursing home administrators and others are welcome. Non-PMDA members are always welcome.
Discuss the relationship between critical thinking skills and information sharing
Address the significance of facility culture and how it correlates with communication
Discuss customer service and specific ways to make it great
Identify what information should never be shared
Describe how to handle situations when the customer makes unreasonable demands
Offer strategies to build successful partnerships with families
Describe the elements of notification and how to incorporate emotion into
Schedule / 6 –8 P.M.
6:00 Exhibits and Dinner
6:30 Welcome, PMDA Business Update, Announcements and Highlights
6:45 Please Don’t Say THAT to a Family, Say THIS Instead
7:45 Speaker Q&A, Wrap-up and Networking
Registration and Cancellation
Register Online at: http://bit.ly/a625918
The University reserves the right to cancel or postpone any course or activity because
of insufficient enrollment or other unforeseen circumstances.